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GUIDE
- » About this FDSG
- » Features
- » Be Distributor
- » FAQ
- » Terms and Conditions
- » Privacy Policy
- » About Us
[/et_pb_text][/et_pb_column][et_pb_column type=”3_4″][et_pb_text admin_label=”FAQ” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
FAQ’s
[/et_pb_text][et_pb_text admin_label=”FDSG Accounts” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
FDSG Accounts
[/et_pb_text][et_pb_toggle admin_label=”What is FD.SG?” title=”What is FD.SG?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
[/et_pb_toggle][et_pb_toggle admin_label=”How to register?” title=”How to register?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Create your account using mobile app and desktop:
Mobile:
Download the Fd.sg app
Click Create an Account > Upload Photo > Fill Out the fields> Create An Account
or Sign up with your FB or G+ account
Desktop:
Go to fd.sg/register > Fill Out the Fields> Register
or Sign up with your FB or G+ account
[/et_pb_toggle][et_pb_toggle admin_label=”How do I verify my email address?” title=”How do I verify my email address?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
An email will be sent to your registered email then click the link to verify.
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On the login page, tap on “Forgot Password” and follow the instructions to reset your password. An email will be sent to you.
When already logged in but cannot remember or you want to change your password, kindly go to:
Mobile:
My Profile > Edit My Profile > Change Password
Desktop:
My Profile >My Account> Edit Profile > Setting > Change Password
Do note that passwords are required to have:
Your password must contain at least one uppercase, one lowercase character, and one number
[/et_pb_toggle][et_pb_toggle admin_label=”How to change the my profile details?” title=”How to change the my profile details?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Mobile:
Under home button Me > My Profile > Edit My File
Desktop:
My Profile > Edit Profile
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If you wish to request to delete your account go to:
Mobile:
Homebutton ME > Edit Profile> Request to Deactivate Account
Desktop:
My Profile >My Profile > Request to deactivate Account
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Mobile: Under My Profile double tap the banner and upload you new banner
Web: Under My Profile> Edit Profile> Tap Banner > Change Cover Photo
[/et_pb_toggle][et_pb_text admin_label=”Post Flyer” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Post a Flyer
[/et_pb_text][et_pb_toggle admin_label=”How can I post my flyer?” title=”How can I post my flyer?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Mobile:
To post a flyer in mobile tap the menu bar on the right side Icone > Post a Flyer > Fill Up the fields > Preview > Place Listing
See here (Link here to post a flyer in guide page)
Desktop:
To post a flyer on the website, under My Profile>Post Flyer > Fill out the fields> Place Listing
Save as draft if you wish to save it first before placing the listings
To see the preview click Save as Draft then preview
Wait for at least 30 mins to 1 hr for us to approve the listing during office hours.
Learn here.
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Mobile:
To manage your listing go to:
Menu bar > Manage Listing > Choose the listing you want to edit > Save
Website:
To manage your listing go to: My Account > Manage Listing > Choose the listing you want to edit > Save
Every changes on the listing will required approval. Your listing status will be pending and you have to wait for our 1-2 hrs to approved during office hours.
[/et_pb_toggle][et_pb_toggle admin_label=”I want to insert videos on the my post” title=”I want to insert videos on the my post” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
You can insert your video using the embedded url
[/et_pb_toggle][et_pb_toggle admin_label=”How can I featured my flyer?” title=”How can I featured my flyer?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
To featured your flyer or listing, you must be premium member
[/et_pb_toggle][et_pb_toggle admin_label=”How many photos I can upload?” title=”How many photos I can upload?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
You can post up to 12 photos under the post a flyer and 2 additional photos unnder discription
[/et_pb_toggle][et_pb_toggle admin_label=”How many listing post I can post?” title=”How many listing post I can post?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
There’s no maximium number of listing you can post as long as you have valid flyer and promotion going on
[/et_pb_toggle][et_pb_toggle admin_label=”How do I delete listing?” title=”How do I delete listing?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
To delete your post go to Manage Listing > Delete
[/et_pb_toggle][et_pb_toggle admin_label=”How can post voucher, spin and win & Survey?” title=”How can post voucher, spin and win & Survey?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
To have downloadable voucher, survey and spin &win, you must have premium account with us. To know more, please reach us at +65 9788 8492 or email at sales@ikendesign.sg. Our sales team will help you
[/et_pb_toggle][et_pb_toggle admin_label=”How can I post comments?” title=”How can I post comments?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
You must be log in to your fd.sg account in desktop and go to Deals> Choose the the listing page you want to put comment
[/et_pb_toggle][et_pb_toggle admin_label=”How can I post review?” title=”How can I post review?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
You must be log in to your fd.sg account in desktop and go to Deals> Choose the the listing page you want to put comment > Click the stars for review
[/et_pb_toggle][et_pb_text admin_label=”Getting Started (My-Work.info)” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Getting Started (My-Work.info)
[/et_pb_text][et_pb_toggle admin_label=”What is My-Work.info?” title=”What is My-Work.info?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
My-work.info is the job portal for the flyer distributors to check their assign job, job location, photo updates and payment status
[/et_pb_toggle][et_pb_toggle admin_label=”I want to be distributor, how to register?” title=”I want to be distributor, how to register?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
To be part time or full time distributor for Iken Marketing, you need sign up to my-work.info.
Mobile:
Download FDSG app in playstore or apple store.
Create account in FDSG if you not register yet > tap Menu Bar > Register as Distributor > Fill in the Fields > Save
Desktop:
Go to http://my-work.info/registration/
Fill out the form then Register
Please remember you user name.
We need your pay now number and front and back photo of your IC. For Privacy and Data Protection, you go here.
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Why do I need to register to my mywork.info when I already registered to FD.SG?
[/et_pb_text][et_pb_toggle admin_label=”Can I log in to FD.SG using mywork.info Log in information?” title=”Can I log in to FD.SG using mywork.info Log in information?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
No, this is two different accounts with different log in information unless, yuo use the same log in details in both accounts
[/et_pb_toggle][et_pb_toggle admin_label=”I cannot log in to my account, what should I do?” title=”I cannot log in to my account, what should I do?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
On the login page, tap on “”Forgot Password”” and follow the instructions to reset your password. An email will be send to you.
When already logged in but cannot remember or you want to change your password, kindly go to
Mobile:
My Profile > Edit Profile > Password
Desktop:
My Profile >My Account> Edit Profile > Setting > Change Password
Do note that passwords are required to have:
Your password must contain at least one uppercase, one lowercase character and one number
[/et_pb_toggle][et_pb_toggle admin_label=”If I change the my details in mywork.info, will my details in fd.sg will be affected?” title=”If I change the my details in mywork.info, will my details in fd.sg will be affected?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
No, it won’t affect your details, your fdsg account and mywork.info acount are two seprate account in just one application. Whatever your change in my-work.info will not reflect to your profile in fdsg
[/et_pb_toggle][et_pb_toggle admin_label=”How to view my jobs?” title=”How to view my jobs?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Once you log in, go to My Jobs > Tap View on the job assigned to you
[/et_pb_toggle][et_pb_toggle admin_label=”Can I cancel my jobs?” title=”Can I cancel my jobs?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Once the job is assigned, you can’t cancel it unless you call us directly.
[/et_pb_toggle][et_pb_toggle admin_label=”How to take photos?” title=”How to take photos?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Taking photos is only for mobile app, tap view > click camera icon> Save > Send
[/et_pb_toggle][et_pb_toggle admin_label=”How to refer a friend?” title=”How to refer a friend?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
Tap “Icon” > Refer a Friend > Share
[/et_pb_toggle][et_pb_toggle admin_label=”How to edit my profile” title=”How to edit my profile” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
To edit your personal details, tap My profile > Edit Profile > Save
[/et_pb_toggle][et_pb_toggle admin_label=”How can I get my payment?” title=”How can I get my payment?” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
If you have registered Pay Now account, we can transfer your payment via online within 24 hrs.
In order to settle your payment you must have Pay Now account so we can transfer the money via online within 24hr.
If you opt out with cash, please send your request and collect to our office after 1 working day
Take note:
You can request your payment once your job verified and photos are all submitted.
[/et_pb_toggle][et_pb_toggle admin_label=”How to remove the my-work.info account” title=”How to remove the my-work.info account” open=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]
To delete your account, please contact and request for deactivation
[/et_pb_toggle][et_pb_text admin_label=”Need Help?” background_layout=”light” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_css_main_element=”width:100%; display:block; background:#eae4e6; padding:20px;” custom_margin=”60px|||” saved_tabs=”all” global_module=”2716″]
Need Help?
Contact us at customer@ikendesig.sg
or call us 6353 5152
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